Terms and Conditions for Man With Van Cheam

These Terms and Conditions apply to all services provided by Man With Van Cheam and any related moving, delivery, collection, loading, unloading, and transport services arranged with us. By making a booking, confirming a quotation, or allowing us to carry out a job, the customer agrees to be bound by these terms. They are intended to set out clearly how the booking process works, how payments are handled, what happens if a service is changed or cancelled, and how liability is limited under UK law. These terms are designed for a legal page and should be read together with any written quotation, invoice, or service agreement issued for a particular job.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the provider of the van and moving service, while “you” and “your” refer to the customer or any person acting on the customer’s behalf. The wording may apply to domestic removals, student moves, single-item transport, office relocations, furniture delivery, and similar services carried out by a man with van service. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue to apply.

We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that service unless a later written agreement states otherwise. It is the customer’s responsibility to review the service details carefully before confirming the job, including collection and delivery addresses, access information, item lists, time windows, and any special handling requirements. Failure to provide accurate information may affect the price, timing, or ability to complete the work safely and lawfully.

Booking Process

A booking is usually made once the customer accepts a quotation or confirms a service request and we acknowledge the arrangement. A quote may be based on information supplied by the customer, including the number of items, size and weight of goods, access conditions, floor levels, parking restrictions, distance, and any dismantling or assembly requirements. For a Man With Van Cheam booking, the customer must provide complete and accurate details so that the correct vehicle, equipment, and time can be allocated. If the actual job differs from the information supplied, we may revise the quotation or decline to proceed if the work is unsafe or impracticable.

We may require the customer to confirm the booking in writing by email, text, online form, or other agreed method. Any estimate provided before inspection is based on the information available at the time and is not guaranteed if the scope of the work changes. We may ask questions about access routes, loading restrictions, bulky items, or special care items such as glass, antiques, appliances, or fragile furniture. If the customer omits relevant details, any delay, extra labour, or additional vehicle requirements may be charged as an adjustment to the original booking.

Service timings are arranged as either a fixed slot or a planned arrival window. While we make every effort to arrive on time, traffic, weather, delays at previous jobs, road closures, and other events outside our control may affect timing. Where a delay occurs, we will aim to inform the customer as soon as reasonably possible. Unless expressly agreed in writing, time is not of the essence, and we are not liable for losses caused by minor delays that are beyond our reasonable control. The customer should ensure that the property is ready for loading or delivery at the agreed time.

Payments

Payment terms will be set out in the quotation or invoice. Unless agreed otherwise, payment is due on completion of the service on the same day. We may require a deposit, part payment, or full payment in advance to secure a booking, particularly for larger jobs, weekend moves, or services requiring substantial preparation. For man and van Cheam services, accepted payment methods may include bank transfer, card payment, cash, or another method specified at the time of booking. Any charges for failed payments, chargebacks, or bank fees caused by the customer’s payment arrangement may be passed on to the customer where lawful.

All prices quoted are based on the information supplied and may be subject to adjustment if the job changes materially. Examples include extra stops, additional loads, extended waiting time, difficult access, stairs, no lift access, parking issues, or items that are heavier or more numerous than described. If additional charges arise during the job, we will normally explain the reason before continuing where practical. Where a customer asks us to proceed in circumstances that increase time or labour, the customer agrees to pay the revised charge. Any discount, promotional rate, or special offer may be withdrawn if the booking is altered or if conditions differ from those originally stated.

If a payment remains outstanding, we may suspend future services, retain goods only where lawful and agreed, or take reasonable steps to recover the debt. The customer is responsible for making sure funds are available at the agreed time. Prices are generally quoted exclusive of VAT unless stated otherwise. Any applicable tax will be shown on the invoice where required. We will not be responsible for any indirect loss caused by the customer’s failure to make payment on time, including missed deadlines, storage costs, or third-party charges.

Cancellations, Amendments, and Waiting Time

The customer may cancel or amend a booking, but charges may apply depending on how much notice is given and whether work has already been allocated, scheduled, or commenced. If a cancellation is made with reasonable notice before the service date, we may agree to refund any deposit after deducting reasonable administrative or planning costs. If cancellation occurs at short notice, particularly on the day of the booking, or after we have already attended the collection point, the customer may be charged a cancellation fee or the full booked amount where loss of time and resources has been incurred.

If the customer is not ready when we arrive, or if access is delayed because of keys, parking, building restrictions, or incomplete packing, we may charge waiting time at the agreed hourly rate or part thereof. If the delay is significant, we may rebook the work or treat the service as cancelled by the customer. We will act reasonably and proportionately in assessing any waiting or cancellation fee. For Cheam man with a van bookings, customers should ensure all goods are packed, accessible, and ready for loading unless we have expressly agreed to provide packing support.

If we need to cancel or rearrange due to vehicle failure, staff illness, unsafe weather, legal restrictions, or any event beyond our control, we will use reasonable efforts to offer an alternative time or date. We will not be liable for costs arising from a cancellation made for safety, legal compliance, or reasons outside our control, except where liability cannot legally be excluded. Where a refund is due, it will generally be limited to the amount paid for the relevant service and will not include indirect or consequential loss.

Customer Responsibilities

The customer must ensure that all items presented for transport are lawful to move, properly packed where required, and accurately described. The customer should remove or secure loose contents, drain appliances where relevant, and inform us in advance of any dangerous, fragile, valuable, or unusually heavy items. We are not responsible for items that were inadequately packed by the customer, unless damage is caused by our negligence in handling them. The customer must also ensure safe and lawful access to the premises and obtain any necessary permission from landlords, managing agents, neighbours, or third parties.

When booking a van and man service Cheam, the customer must tell us about any items requiring specialist handling, including pianos, safes, artwork, oversized mirrors, or goods requiring more than one person to lift safely. We may refuse to move items that are unsafe, prohibited, or outside the scope of the agreed service. If the customer insists on moving items that appear unstable or poorly packed, we may decline the task to protect staff, property, and the goods themselves. The customer is also responsible for ensuring adequate insurance arrangements for goods of exceptional value if additional cover is required.

The customer must not place illegal, hazardous, or restricted items onto the vehicle without prior approval and evidence that transport is lawful. This includes, without limitation, explosives, firearms, gas cylinders, chemicals, asbestos, medical waste, contaminated materials, live animals, or any other item subject to legal restriction or special licensing. We reserve the right to stop the job or remove the relevant item if we believe transport would breach the law or create a risk to health and safety.

Liability and Insurance

We will take reasonable care when handling and transporting goods, but our liability is limited to losses caused directly by our proven negligence or breach of contract. We are not liable for damage arising from pre-existing faults, poor packing, hidden defects, normal wear and tear, or items that are inherently fragile or unstable. Unless otherwise agreed in writing, the customer remains responsible for insuring their own goods to the level they consider appropriate. Our service is not a guarantee against every risk, and the customer acknowledges that moves and transport can involve unavoidable handling risks.

We will not be liable for indirect, special, or consequential losses, including loss of profit, missed appointments, emotional distress, business interruption, or costs caused by delay, except where such exclusion is prohibited by law. Nothing in these Terms and Conditions limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability is established, our total liability for any single claim will normally be limited to the amount paid for the specific service in question, unless a different limit has been agreed in writing.

If damage or loss is alleged, the customer must notify us promptly and provide reasonable evidence, including photographs and a description of the item, the circumstances, and the value where applicable. The customer must take all reasonable steps to minimise further loss. We may inspect the item and, where appropriate, offer repair, replacement, or a monetary settlement at our discretion, subject to the terms of any applicable insurance policy and statutory rights. Claims made long after the event may be difficult to investigate and may be declined if the delay prejudices a fair assessment.

Waste Regulations and Disposal

If our service includes removal, disposal, or clearance of unwanted items, the customer agrees that all waste must be described truthfully and accurately. We operate in accordance with applicable UK waste regulations and may only transport, transfer, or dispose of waste in a lawful manner. The customer must not ask us to dispose of anything that requires specialist handling unless this has been agreed in advance and can be lawfully accepted. Waste transfer may require separation, documentation, or proof of legitimate disposal arrangements.

Where items are collected for disposal, the customer must confirm that they are the legal owner or have authority to arrange the removal. The customer also confirms that the waste is not contaminated, hazardous, or illegal to carry without the appropriate permissions. We may refuse to handle waste that is misdescribed, unsafe, or not accepted by licensed facilities. The customer remains responsible for any fines, penalties, clean-up costs, or third-party claims arising from incorrect information supplied about waste type, origin, or condition. We do not accept responsibility for hidden hazardous materials discovered after loading where such materials were not disclosed.

Where required by law, we may issue or retain records relating to waste movements, collections, and disposal arrangements. The customer acknowledges that fly-tipping, unlawful disposal, or depositing waste at unauthorised sites is a criminal offence. By using our service, the customer agrees not to request any action that would breach environmental, transport, or waste legislation. If a booking combines removals with disposal, the customer should clearly identify which items are to be kept, transported, recycled, or discarded so that the work can be completed correctly and lawfully.

Force Majeure, Termination, and General Provisions

We will not be in breach of these Terms and Conditions if the performance of our obligations is delayed or prevented by events beyond our reasonable control. Such events may include severe weather, accidents, strikes, road closures, fuel shortages, public transport disruption, emergency government action, or other unforeseen circumstances. In these situations, we may rearrange the booking, suspend the service, or terminate it if performance becomes impossible or unsafe. Any payment already made will be dealt with fairly according to the circumstances and any work completed.

We may refuse or end a service immediately if the customer behaves abusively, threatens staff, fails to provide safe access, supplies false information, attempts to transport prohibited items, or otherwise breaches these terms in a serious way. In such cases, the customer may remain liable for work already completed, costs incurred, and any reasonable cancellation or recovery charges. We also reserve the right to decline future bookings where there has been repeated breach, non-payment, or conduct that makes further engagement impracticable.

These Terms and Conditions, together with any written quotation or invoice, form the entire agreement between the parties for the relevant booking and replace prior discussions or representations, except where fraud or a legally binding written variation applies. No waiver of any right or remedy shall be effective unless made in writing. If we do not enforce a right immediately, this does not mean we have waived that right. Any reference to “including” shall be read as “including without limitation.”

Governing Law

These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any dispute arises, both parties should first try to resolve it in good faith before starting legal proceedings. Nothing in this section affects your statutory rights as a consumer under applicable UK legislation.

By making a booking with Man With Van Cheam, the customer confirms that they have read, understood, and accepted these Terms and Conditions. They are intended to create a fair and transparent framework for the provision of moving and transport services while protecting both the customer and the service provider. If a customer is unsure about any term before confirming a booking, they should request clarification in advance so that the arrangement can proceed on a clear and agreed basis.