Man with Van Cheam Privacy Policy
This Privacy Policy explains how Man with Van Cheam collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Cheam area and surrounding locations. It also explains your rights under data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Man with Van Cheam customers and enquiries within our service area, whether you contact us by phone, online, or in person, and whether you are booking a service for yourself, for a business, or on behalf of another person.
Data Controller
For the purposes of data protection law, Man with Van Cheam is the data controller for the personal data we collect and process about you in connection with our man and van, removals, and related services.
Personal Data We Collect
We only collect personal data that we need in order to provide our services, manage our relationship with you, and meet our legal obligations. The types of personal data we may collect include:
Identification and contact details, such as your name, postal address, collection and delivery addresses, and any additional contact details you choose to provide.
Booking and service details, such as preferred dates and times, type and size of move, access information for properties, parking details, and any relevant instructions you give us about your items or property.
Communication records, such as notes of your enquiries, details of quotes we provide, and records of conversations or messages where they are relevant to your booking or to resolving an issue.
Payment-related information, such as information necessary to process payments and issue invoices. We do not store full card details when payments are processed through secure third-party payment providers.
Technical and usage information, where applicable, such as basic information about how you interact with our online presence, which may include device details, approximate location information, and pages visited. This information is used to help us improve our services and understand demand.
How We Collect Your Data
We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us in any way about our services. We may also receive personal data from third parties when they make a booking on your behalf, for example an agent, family member, or business contact.
Where we receive information about you from another person, we rely on them to confirm that they are authorised to share that information and that you are aware of this Privacy Policy.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, this will usually be one or more of the following:
Contract: We process your data where it is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, carry out your move, process payments, and communicate with you about the service.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes activities such as responding to general enquiries, improving our services, managing our business operations, preventing fraud, and pursuing or defending legal claims.
Legal obligation: We process certain data where necessary to comply with legal or regulatory requirements, for example tax and accounting obligations, or where required to cooperate with law enforcement authorities.
Consent: In circumstances where we rely on your consent, we will explain clearly what you are consenting to and how you can withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, manage bookings, and deliver our man and van and removals services.
To communicate with you about your enquiry, booking status, service updates, and any changes or issues that arise.
To manage payments, issue invoices and receipts, and maintain accurate financial records.
To respond to questions, requests, feedback, or complaints.
To manage our business operations, including scheduling, staff planning, vehicle routing, and service improvements.
To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
Data Sharing and Processors
We do not sell your personal data. We share your data only when necessary and in accordance with data protection law.
We may share personal data with trusted third-party service providers who act as data processors on our behalf. These may include payment processors, accounting or bookkeeping providers, IT or hosting providers, and other professional advisers. Such processors are only permitted to use your data to provide services to us, must follow our instructions, and are required to protect your data appropriately.
In some cases, we may need to share relevant data with subcontractors or partner companies who help us provide the service, for example where additional vehicles or labour are required. In these cases, only the minimum necessary information is shared so they can carry out the requested work.
We may also share your data where required by law, regulation, or legal process, or in connection with the sale or restructuring of our business, to the extent permitted by law.
International Transfers
Our primary operations and data storage are intended to be within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data outside these areas, we will ensure that appropriate safeguards are in place to protect your data, in line with data protection law, and that your rights remain enforceable.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
In general, we retain basic customer and booking records for a period that allows us to respond to queries, handle complaints, and maintain accurate financial accounts. After the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to you.
The exact retention period may vary depending on the type of data and our legal obligations. If you request further details about how long we keep particular categories of data, we will provide this where reasonably possible.
How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for their role, using reasonable security controls, and taking steps to ensure that our processors also protect your data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but we will always consider and respond to any request you make to exercise them.
Right of access: You can request confirmation that we process your personal data and ask for a copy of that data.
Right to rectification: You can ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected and there is no legal reason for us to retain it.
Right to restriction of processing: You can ask us to restrict how we use your personal data in certain situations, for example while we are considering a request for rectification.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
Right to object: You can object to processing that is based on our legitimate interests where you believe your rights and interests outweigh our reasons for processing.
Right to withdraw consent: Where we rely on your consent as a lawful basis, you can withdraw that consent at any time. This will not affect processing that has already occurred but may affect our ability to provide certain services.
You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns.
Policy Scope and Updates
This Privacy Policy applies to all Man with Van Cheam customers, prospective customers, and service users within our operating area. By contacting us, requesting a quote, or using our services, you acknowledge that you have had the opportunity to read this Policy.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in law. Any updated version will apply from the date it is published and will supersede previous versions.
You should review this Privacy Policy periodically to stay informed about how we protect your personal data and your rights in relation to it.
