Man with Van Cheam Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Cheam provides removal, transport and related services to private and business customers. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or receives the services and who is responsible for payment of all charges.
Services means any man and van, removal, transport, loading, unloading, packing, furniture assembly or related services provided by Man with Van Cheam.
Vehicle means any van or other vehicle provided by Man with Van Cheam for the performance of the services.
Goods means the items, belongings, furniture and personal or business property that are the subject of the services.
Contract means the agreement between the Customer and Man with Van Cheam, incorporating these Terms and Conditions and the specific details of the booking.
2. Scope of Services
Man with Van Cheam provides man and van and small removals services, typically within Cheam and surrounding areas, including loading, transportation and unloading of Goods as agreed in advance with the Customer. Any additional tasks such as packing, unpacking, dismantling or reassembly of furniture, and the carrying of Goods above ground floor where there is no suitable lift, must be agreed at the time of booking and may be subject to additional charges.
We reserve the right to refuse to move any Goods which we reasonably believe may pose a risk to health and safety, cause damage to the Vehicle or other Goods, or breach any applicable law or regulation.
3. Booking Process
3.1 A booking is made when the Customer provides full and accurate details of the requested services, including collection and delivery addresses, access conditions, dates and times, and a description and approximate quantity of Goods to be moved.
3.2 Quotations are based on the information supplied by the Customer. It is the Customer’s responsibility to ensure that all relevant details are provided. If the information supplied is incomplete or inaccurate, or if additional services are required on the day, we may adjust the price accordingly.
3.3 Quotations are provided on the basis of our normal operating hours, unless otherwise agreed. Bookings outside standard hours or on peak dates may incur additional charges which will be confirmed before the booking is accepted.
3.4 A booking is confirmed only when we have accepted the Customer’s request and, where applicable, received any required deposit or prepayment. We may decline a booking at our discretion, for example if we do not have capacity, if access is unsuitable, or if the Goods cannot safely be transported.
4. Customer Responsibilities
4.1 The Customer is responsible for:
Ensuring that adequate and lawful parking is available at both collection and delivery sites for the duration of the services.
Obtaining any permits or authorisations required for loading, unloading or parking, including any local authority permissions where applicable.
Ensuring that access to the property is safe, clear and suitable for the Vehicle and for the manual handling of Goods.
Ensuring that all Goods are packed securely and safely, unless packing services have been specifically requested and agreed as part of the booking.
Identifying any fragile, valuable or special-care items before loading, so that they can be handled appropriately.
4.2 The Customer must either be present at the collection and delivery addresses or ensure that an authorised representative is present to supervise, provide instructions and sign any relevant documentation.
4.3 The Customer is responsible for the safe custody of keys, entry codes and any access equipment necessary for entry to premises. We accept no liability for delays or additional charges arising from the Customer’s failure to provide timely access.
5. Payments and Charges
5.1 Prices may be quoted as a fixed fee, an hourly rate or a combination of both, depending on the nature of the services requested. Any minimum charges, including minimum hours, will be specified at the time of booking.
5.2 Unless otherwise stated, all prices are exclusive of congestion charges, tolls, parking fees, fines, and any additional costs arising from access issues. Such costs, where incurred, will be added to the final invoice and are payable by the Customer.
5.3 Payment terms will be confirmed at the time of booking. We may require full or partial payment in advance, or payment on completion of the services. In all cases, payment is due in full within the agreed timescale.
5.4 If payment is not made when due, we reserve the right to charge reasonable late payment fees and interest, and to suspend or terminate further services until all outstanding sums have been settled in full.
5.5 Where payment is made by a third party on behalf of the Customer, the Customer remains ultimately responsible for all amounts due under the Contract.
6. Cancellations and Changes
6.1 The Customer may cancel or amend a booking by providing reasonable notice. Specific cancellation timeframes and any associated charges will be communicated at the time of booking, but the following will generally apply.
If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or reallocated at our discretion, subject to any non-refundable costs already incurred.
If the Customer cancels within 48 hours of the scheduled start time, we may retain all or part of any deposit and may charge a reasonable cancellation fee to cover our costs and lost opportunity.
6.2 If the Customer wishes to change the date, time, addresses or scope of work, we will endeavour to accommodate such changes but cannot guarantee availability. Changes may result in revised charges.
6.3 We may cancel or reschedule a booking due to events beyond our reasonable control, including severe weather, accidents, Vehicle breakdown, illness, or legal restrictions. In such cases we will notify the Customer as soon as reasonably possible and either rearrange the services or provide a refund of any sums paid for services not delivered. We will not be liable for any consequential losses arising from such cancellation or rescheduling.
7. Access, Parking and Delays
7.1 The Customer must ensure that there is suitable access for the Vehicle at both collection and delivery locations, including clear routes free from obstruction and height, width and weight restrictions.
7.2 Any delays caused by difficulties with access, parking, waiting for keys, or the Customer’s late arrival may result in additional charges, typically at the applicable hourly rate, with any minimum charges still applying.
7.3 If we are unable to complete the services because of access or parking problems outside our control, we may treat the booking as cancelled by the Customer and apply the relevant cancellation charges.
8. Customer Declarations and Restrictions on Goods
8.1 The Customer declares that all Goods entrusted to Man with Van Cheam are owned by the Customer or that the Customer has full authority from the owner to enter into the Contract.
8.2 The following items must not be included in any Goods to be moved without our prior written consent:
Hazardous, flammable, explosive, corrosive or otherwise dangerous substances.
Perishable goods, live animals or plants that may be damaged or cause damage during transport.
Cash, securities, precious metals, jewellery, valuable documents or items of exceptional value.
Illegal items or substances, or any items whose possession or transport is prohibited by law.
8.3 If such items are included without our knowledge or consent, we will have no liability for any loss, damage or consequences arising and the Customer will indemnify us against any claims, penalties or expenses incurred as a result.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to Goods, property or premises is subject to the limitations set out in this section.
9.2 We will not be liable for:
Loss or damage arising from the inherent defect or fragile nature of Goods, including but not limited to items that are poorly constructed, previously damaged or not suitable for transport.
Loss or damage to Goods packed by the Customer or a third party, unless there is clear evidence that such loss or damage was caused by our negligence.
Minor cosmetic damage, such as scuffs or marks, that may reasonably occur despite the use of appropriate care.
Losses arising from delays, missed appointments, loss of earnings or other indirect or consequential loss.
9.3 Our total liability for any loss of or damage to Goods or property, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount proportionate to the service charge, unless a higher value has been declared and specifically agreed in writing with us prior to the service.
9.4 The Customer must inspect Goods and property as soon as reasonably possible after completion of the services and notify us of any loss or damage within a reasonable timescale. If no such notification is received, the services will be deemed to have been performed satisfactorily.
10. Insurance
10.1 Man with Van Cheam maintains insurance cover appropriate to the nature of our services, in line with industry practice. Details of any applicable cover may be provided on request.
10.2 It is the Customer’s responsibility to consider whether additional insurance is necessary for high value or particularly fragile items. The Customer is advised to make their own arrangements for extra cover if required.
11. Waste, Disposal and Environmental Regulations
11.1 Man with Van Cheam is not a general waste carrier and does not transport household, commercial or construction waste unless this has been expressly agreed in advance and is compliant with current waste and environmental regulations.
11.2 The Customer must not present for removal any items classed as controlled waste, hazardous waste or restricted materials without our prior agreement and proof of lawful disposal arrangements. Where we agree to transport such items, this may be subject to additional charges and conditions.
11.3 We reserve the right to refuse to transport any waste or items that we reasonably believe may breach legal or environmental requirements or pose a risk to health and safety.
11.4 The Customer is responsible for any penalties, fines or legal consequences arising from the inclusion of unlawful or improperly declared waste in the Goods.
12. Complaints and Dispute Resolution
12.1 If the Customer has any concerns or complaints about the services, these should be raised with us as soon as possible to allow us a fair opportunity to investigate and, where appropriate, to remedy any issue.
12.2 We will handle complaints promptly and fairly and may request reasonable supporting information or evidence from the Customer in order to assess the matter.
12.3 If a dispute cannot be resolved through our internal complaints process, either party may seek to pursue their rights through appropriate legal channels.
13. Data Protection and Privacy
13.1 We collect and use personal data only to the extent necessary to arrange and deliver the services, manage bookings and payments, and comply with our legal obligations.
13.2 Personal information will be processed in accordance with applicable data protection laws. We take reasonable steps to keep such data secure and to prevent unauthorised access or disclosure.
13.3 By making a booking, the Customer consents to the use of their personal data for the purposes described above. Customers may request access to, or correction of, their personal data in accordance with applicable law.
14. Force Majeure
14.1 We shall not be liable for any delay or failure to perform our obligations under the Contract where such delay or failure is caused by events beyond our reasonable control, including but not limited to extreme weather, accidents, road closures, strikes, civil disturbances, acts of terrorism, pandemics, or changes in law or regulation.
14.2 In the event of force majeure, we will inform the Customer as soon as reasonably practicable and, where possible, rearrange the services. If performance remains impossible, either party may terminate the Contract without further liability, subject to payment for any services already provided.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The applicable version is the one in force at the time the Customer’s booking is confirmed.
15.2 Any variation to the Contract requested by the Customer will not be binding unless agreed by us and confirmed.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be severed from the remainder of the Terms and Conditions, which will continue to be valid and enforceable to the fullest extent permitted by law.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any Contract between Man with Van Cheam and the Customer, are governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with these Terms and Conditions or the provision of the services.
By proceeding with a booking with Man with Van Cheam, the Customer confirms that they have read, understood and agree to these Terms and Conditions.
